Refund policy

At Richi’s Mattresses, we prioritize customer safety and product integrity. Because mattresses are classified as sanitary products, and in accordance with health regulations and industry standards, all mattress sales are final.

1. No Returns or Exchanges – Sanitary Product Policy

For hygienic and sanitary reasons, Richi’s Mattresses does not accept any returns, exchanges, or refunds on mattresses, regardless of whether the product is opened, unopened, unused, or still in packaging.

Once a mattress has been purchased and leaves the store, ownership transfers fully to the customer, and the retailer assumes no liability for return requests.

2. Manufacturer Warranty Only

All mattresses sold by Richi’s Mattresses are covered by the manufacturer’s warranty only.

Richi’s Mattresses does not provide any warranty, guarantee, or service obligation beyond what is offered by the manufacturer.

3. Customer Responsibility for Warranty Registration

To activate warranty coverage, the customer is responsible for registering the mattress directly with the manufacturer at the time of purchase.

Failure to register may result in loss of warranty coverage, and Richi’s Mattresses is not responsible for unregistered products or denied manufacturer claims.

4. Warranty Claims Are Handled Directly With the Manufacturer

Any warranty claims—including but not limited to defects, sagging, workmanship issues, or material flaws—must be submitted directly to the manufacturer according to their policies and procedures.

Richi’s Mattresses does not process, file, approve, or repair warranty claims on behalf of customers.

5. No Retailer Liability

Richi’s Mattresses assumes no liability for:

• Sanitary concerns
• Mattress suitability or comfort preferences
• Damage occurring after pickup or delivery
• Manufacturer warranty decisions
• Improper use, handling, or setup by the customer